How to Setup Your UPS with UPSmart Software

Complete guide for installing and configuring UPSmart monitoring software for your Uninterruptible Power Supply

⚠️ Important: Before starting the installation, ensure your UPS is properly connected to your computer via USB cable and is powered on.

System Requirements

Windows 7/8/10/11 (32-bit or 64-bit)
Available USB port
Administrator privileges for installation
Minimum 100MB free disk space
Compatible UPS with EA protocol (G3/G2)

Download UPSmart Software

Download the official UPSmart monitoring software for EA protocol compatible UPS devices

📥 Download UPSmart Software

File: UPSmart for EA protocol (G3 G2).zip

Installation Steps

1 Connect Your UPS

Turn off your PC and unplug its power cable from the mains. Connect the USB cable from the UPS to the PC. Connect the UPS input power cable to a mains power point. Plug the PC power cable to one of the UPS output power sockets.

2 Power On

Turn on the UPS by holding the button until it powers-on. Then power-on your PC.

3 Download and Install Software

Download the software from the link above. Extract the zip file and run the installer. Follow the on-screen instructions to complete the installation.

4 Configure Communication Port

Run the software and click Settings.

Select MEGA(USB) from the available Communication Ports and press OK.

If Windows does not show MEGA(USB): Click Start and search for "Optional Updates", choose "View Optional Updates" from the list, download and install any Driver Updates for USB devices, then restart your PC.

5 Enable Auto-Start

Make sure the software is configured to start automatically by ticking the appropriate boxes in Settings. This ensures the UPS monitoring software runs when Windows starts.

Initial Configuration

6 Configure Shutdown Settings

Click the Shutdown tab. Pick a time and tick the box for Shutdown Operation System. Click OK. This will ensure your PC shuts down gracefully in the event of a power failure.

📌 Quick Configuration: For detailed step-by-step configuration with screenshots, see our Quick Start Guide.

💡 Tip: The software will display real-time information including input/output voltage, load percentage, battery charge level, and estimated runtime.

Key Features

Real-time Monitoring: View UPS status, battery level, load, and power conditions
Event Logging: Track power events, outages, and battery status changes
Automatic Shutdown: Safely shut down your computer during extended power outages
Email Notifications: Receive alerts about power events via email
Scheduled Testing: Automated battery and self-tests
Data Logging: Export power quality data for analysis

⚠️ Important Notes:

Please only use the UPS to power a PC. It should not be used to power devices that draw a lot more power, such as laser printers.
If you use the UPS to just power a very small load, such as a plugpack, the UPS may not be able to detect this load and may shut down.
The batteries inside the UPS should last several years, but will vary depending on your usage case. You should test them annually and replace any that fail.
MP5205 takes one SB2486 battery, MP5207 takes two SB2486 batteries.

Troubleshooting Common Issues

UPS Not Detected

Check USB cable connection on both ends
Try a different USB port
Restart the UPSmart service in Windows Services
Reinstall USB drivers from Device Manager

Communication Lost Error

Ensure no other UPS software is running
Check Windows Firewall settings
Verify the correct COM port in settings
Update to the latest version of UPSmart

Software Won't Start

Run as Administrator
Check for Windows updates
Reinstall Microsoft Visual C++ Redistributables
Disable antivirus temporarily during installation

Maintenance Tips

Regularly check for software updates
Perform battery tests monthly
Review event logs for any recurring issues
Keep UPS firmware updated when available
Clean UPS vents periodically to prevent overheating

📞 Need Help? If you encounter any issues not covered in this guide, consult your UPS manual or contact technical support with your UPS model number and software version.

Questions? View the original guide at: Jaycar Support